For over 20 years in both the manufacturing sector and service sector, and with regional experience from Rwanda and Uganda, I have dedicated my career to not only delivering exceptional continual quality and business improvement standards but also acquiring the right combination of knowledge, skill and experience in these and exemplary customer experience fields.
The result of the above is what International Organization for Standardization (ISO) refers to as Competency.
With a view of bringing a wholistic approach to ISO Certification, Continual Quality Improvement, Business Processes Improvement and excellent Customer Experience, Premier Advantage Consulting was born to among other things;
- Encourage team engagement and involvement in quality and business process improvement
- Provide forums for shared learning and best practices.
- Make ISO Certification and Standardization an institutional and organizational culture as opposed to being just another compliance requirement.
- Introduce a paradigm shift from working hard to working smart.
- Promote employee productivity through their involvement from conceptualization to realization.
- Exemplify compliance to legal and statutory requirements, nationally, regionally and internationally
- Institutionalize the concept that at the end of every business process is a customer/client (internal or external) whose needs and expectations must be met and potentially exceeded.
- And in the end of it all, for an institution/organization to grow and thrive, all these add up to the realization of the organizational goals, objectives and strategic plans.
It is therefore my assurance to you that partnering with Premier Advantage Consulting is a strategic investment in high quality standards of the business processes, services and products and in the development and improvement of staff competency and engagement.
Bernard Henry Omondi
Managing Consultant